Terms of Service
Last Updated: August 11, 2025
OVERVIEW
This website is operated by SportsMemorabilia.co.uk Ltd. Throughout the site and in these Terms of Service, the terms "we", "us" and "our" refer to SportsMemorabilia.co.uk Ltd. The terms "you" or "user" refer to any visitor, customer, or person using our website or services. SportsMemorabilia.co.uk Ltd offers this website, including all information, tools, products, and services available from the site, to you conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you are engaging in our “Service” and agree to be bound by the following Terms of Service (also referred to as "Terms" or "Terms and Conditions"), including those additional terms and policies referenced herein or available by hyperlink (such as our Privacy Policy, Refund Policy, Shipping Policy, and Cookie Policy). These Terms of Service apply to all users of the site, including without limitation browsers (non-registered visitors), customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing any part of the site or using any of its features, you agree to these Terms. If you do not agree to all the terms and conditions of this agreement, then you must not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools added to the current store shall also be subject to these Terms. We reserve the right to update or change any part of the Terms of Service by posting updates on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after any changes are posted constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. By using our site, you may also be subject to certain terms and policies of Shopify or other integrated service providers.
Below is a section-by-section breakdown of our Terms of Service for clarity:
Section 1 – Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or region of residence (18 years old in the UK), or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site under your supervision. We do not knowingly sell to or collect personal information from children without appropriate consent (see our Privacy Policy for more details on minors).
You may not use our products or site for any illegal or unauthorized purpose, nor may you, in the use of our Service, violate any laws in your jurisdiction (including but not limited to copyright laws, trade regulations, or gambling laws). This includes not using our site to engage in fraudulent activities, money laundering, or other prohibited transactions.
You must not transmit any worms, viruses, or any code of a destructive nature on the site or through any communications with us. Any attempt to compromise the security or functionality of our website is strictly forbidden.
A breach or violation of any of the Terms will result in an immediate termination of your access to our Services (and may result in further legal action if warranted).
Section 2 – General Conditions
We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by law. This means we may cancel orders or restrict access if we suspect a violation of these Terms, fraudulent activity, or any harm to our interests or other customers.
You understand that your content (not including sensitive personal information like credit card data) may be transferred unencrypted and involve:
· Transmissions over various networks; and
· Changes to conform and adapt to technical requirements of connecting networks or devices (for example, formatting data to display correctly on different devices or browsers).
Credit card and payment information is always handled with encryption over networks (for instance, through SSL/TLS secure protocols). We do not store your full payment card numbers on our servers; payments are processed by secure third-party providers.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website, without express written permission by us. This includes not scraping the website for data, not using any images or descriptions for your own commercial use without consent, etc. The site’s content is protected by intellectual property laws and unauthorized use is prohibited.
The headings used in this agreement (such as "Section 1", "Section 2", etc.) are included for convenience only and will not themselves affect the interpretation of the Terms.
Section 3 – Accuracy, Completeness and Timeliness of Information
We strive to ensure that information on this site is accurate and up-to-date, but we are not responsible if any information made available on this site is not accurate, complete, or current. The material on this site (including product descriptions, pricing, or blog articles) is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information or statistics. Historical information is provided for your reference only and might not be current. We reserve the right to modify the contents of the site at any time, but we have no obligation to update any information on our site (except as required by law, such as correcting a false advertisement). You agree that it is your responsibility to monitor changes to our site.
Section 4 – Modifications to the Service and Prices
Prices for our products (including but not limited to merchandise, trading card boxes, break spots, etc.) are subject to change without notice. We reserve the right at any time to modify or discontinue a product or Service (or any part or content thereof) without notice.
We shall not be liable to you or to any third party for any price change, suspension, or discontinuance of any product or Service. If you have already placed an order for a product that is subsequently changed in price or discontinued, we will either honor the price for that order or notify you and not charge you (or issue a refund) if we cannot fulfill the order due to discontinuation.
From time to time, we may offer new services, features, promotions, or tools through the website (such as a new live chat feature, loyalty program, mobile app integration, etc.). Such new features and services shall also be subject to these Terms of Service unless stated otherwise.
Section 5 – Products and Services (General Conditions)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to our Refund & Return Policy (see above) for any returns or exchanges.
We have made every effort to display as accurately as possible the colors and images of our products on the website. However, we cannot guarantee that your computer or mobile device’s display of any color will be accurate, as actual colors can vary between screens.
We reserve the right (but are not obligated) to limit the sales of our products or Services to any person, geographic region, or jurisdiction, on a case-by-case basis. For example, we might restrict sales of certain items to certain countries due to licensing agreements or excessive fraud risk. We also reserve the right to limit the quantities of any products or services that we offer.
All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. While we aim to ensure information is correct, errors in product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability can occur. We reserve the right to correct any such errors and to change or update information, or cancel orders if any information on the Service or on any related website is inaccurate at any time (including after you have submitted your order).
We do not guarantee that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations. Collectibles (like trading cards, autographs) can vary in condition. We describe items as accurately as possible (including condition grades where appropriate), but subjective expectations may differ. If you have concerns about an item’s condition or authenticity, please contact us prior to purchase or refer to our Refund Policy regarding issues.
Participation in Breaks: In addition to the general product terms above, if you purchase a spot in one of our card breaks or similar chance-based offerings, please note:
· No Guaranteed Outcome: By buying into a break, you understand that you are paying for a chance or opportunity to receive certain cards or items, and outcomes are random. We do not guarantee that you will receive any particular card, any minimum quantity of cards, or any monetary value from a break. You might receive high-value items, low-value items, or in some cases, no items if the break results do not fall in your favor. You accept this risk as part of the thrill and experience of the break.
· All Break Sales Final: Once a break spot is purchased and the break is scheduled/filled, you cannot cancel or get a refund (unless the break itself is cancelled by us, in which case we will refund you). This is because your purchase influences the structure of the break for all participants.
· Break Scheduling and Shipping: We will conduct the break live (usually via our streaming platform, e.g., Twitch or YouTube, at a scheduled time). Breaks typically occur once all spots are sold. If a break is significantly delayed (e.g., not filling up), we reserve the right to cancel and refund all entries. After the break, any cards you win will be sorted and shipped to you according to our Shipping Policy (note that you may need to request shipping if that is our procedure; see the Shipping Policy for details).
· Disputes in Breaks: If a single card pulled in a break features multiple teams/players (for example, a dual-autograph card with two different players corresponding to two different customer spots), our usual procedure is to randomize the card between the involved spots or as otherwise stated in the break description. We will handle such situations fairly and transparently, often by a random draw or mutual agreement if possible (see our Shipping Policy or break rules for more on multi-spot cards). By participating, you agree to abide by the outcome of that random draw or decision.
· Conduct: We expect all participants in our live breaks (chatting, etc.) to behave respectfully. We reserve the right to mute or ban individuals from our community for harassment, hate speech, or other inappropriate behavior during breaks or on our platforms.
We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
Section 6 – Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. This includes promptly updating your account information (email address, credit card numbers and expiration dates, billing address, shipping address, etc.) so that we can complete your transactions and contact you as needed.
If we suspect that the information provided is false, fraudulent, or associated with unauthorized or illegal activity, we reserve the right to cancel the order and, if necessary, report the incident to the appropriate authorities.
We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. For example, if we find multiple orders under the same customer name or address that exceed normal household quantities for a high-demand item, we might limit those. These restrictions can include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing or shipping address.
In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing phone number provided at the time the order was made. If we cancel an order or an item, any charges for it will be reversed or refunded.
You agree to use our products and Services only for legitimate, lawful purposes. Reselling our products in a manner that violates manufacturer terms or any laws is not permitted. If you are a reseller or wish to buy in bulk, please contact us to discuss terms rather than placing multiple separate orders that might be flagged by our system.
Section 7 – Optional Tools
We may provide you with access to third-party tools or features over which we neither monitor nor have any control nor input. Examples might include an integrated chat feature, social media widgets, or referral program tools.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which those tools are provided by the relevant third-party provider(s). For example, if we integrate a third-party live chat support widget, your interactions via that widget may also be subject to the third party’s terms of service and privacy policy.
We may also, in the future, offer new services and/or features through the website (including the release of new tools, integrations, or resources). Such new features and/or services shall also be subject to these Terms of Service.
Section 8 – Third-Party Links and Content
Certain content, products, or services available via our Service may include materials from third parties or links to third-party websites that are not affiliated with us. For example:
· Our site may contain links to external sites like our social media pages (Facebook, Instagram, YouTube, Twitch, TikTok, etc.), or partner sites.
· We may embed videos from YouTube or live streams from Twitch on our site for you to view break recordings or live events.
· We might have affiliate links or references to third-party products or services.
These third-party websites have their own terms and privacy policies. We are not responsible for examining or evaluating the content or accuracy of third-party sites, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
If you click on third-party links and leave our site, you do so at your own risk. Complaints, claims, concerns, or questions regarding third-party products or websites should be directed to the third party in question.
Nonetheless, we appreciate feedback about any third-party links on our site. If you have a bad experience or issue with a site we link to, feel free to let us know so we can consider removing the link if appropriate.
Section 9 – User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example, contest entries or customer testimonials), or if without a request from us you send creative ideas, suggestions, proposals, plans, or other materials (e.g., via email, social media, or comments on blog posts), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, or otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation:
1. To maintain any comments in confidence;
2. To pay compensation for any comments; or
3. To respond to any comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or that violates any party’s intellectual property or these Terms of Service. Users are solely responsible for the comments or content they post.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or any malware or computer virus that could affect the operation of the Service or any related website.
You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or others as to the origin of any comments or content. We reserve the right to remove any user submissions and to terminate accounts for anyone we find impersonating someone else or engaging in misleading behavior.
Section 10 – Personal Information
Your submission of personal information through the store is governed by our Privacy Policy (see above). Our Privacy Policy explains how we collect, use, and share your personal data, and your rights in relation to that data. By using our Services, you consent to the collection and use of your information as outlined in the Privacy Policy. If you do not agree with our data practices, please do not use the site.
In brief, we handle personal information with care and in compliance with applicable data protection laws. We implement security measures to protect your data and we do not sell personal data to third parties. For full details, please refer to the Privacy Policy.
Section 11 – Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service (or in communications we send) that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, or availability. For example, a product might inadvertently be listed with an incorrect price or a descriptive error (like the wrong image or stats), or a blog post might have an outdated detail.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). If we discover a pricing error after you’ve placed an order, we will contact you with the correct price and you will have the option to proceed with the order at the correct price or cancel for a full refund. If we cannot reach you, we may treat the order for that item as cancelled.
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related site (e.g., “Last updated” dates in policies or product listings) should be taken to indicate that all information in the Service or on any related site has been modified or updated at that time. Past update dates are provided for reference but do not guarantee that all aspects of the site were updated on that date.
Section 12 – Prohibited Uses
In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the site or its content in any way that:
· Violates any international, federal, provincial or state regulations, rules, laws, or local ordinances (including, but not limited to, export control laws or consumer protection laws).
· Infringes upon or violates our intellectual property rights or the intellectual property rights of others.
· Harasses, abuses, insults, harms, defames, slanders, disparages, intimidates, or discriminates against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability (hate speech or bullying will not be tolerated on our platforms).
· Involves submitting false or misleading information (including impersonating someone else or misrepresenting your affiliation with us).
· Attempts to phish, pharm, pretext, spider, crawl, or scrape the site or to collect others’ personal information without consent.
· Uploads or transmits viruses or any other type of malicious code that will or may be used in any way that affects the functionality or security of the Service, our website, or the Internet at large.
· Attempts to circumvent or interfere with the security features of the Service or related websites, other websites, or the Internet (this includes probing or scanning for vulnerabilities or breaching authentication measures).
· Uses our site for any obscene or immoral purpose, or to promote any illegal activities (for example, using our forum or comments to advertise illicit goods or services).
· Engages in spamming, phishing, or sending unsolicited messages that reference our brand or site.
· Attempts to game the system in a card break or contest in a way that is unfair or not in the spirit of the rules (e.g., colluding with others to rig outcomes, using multiple accounts to claim multiple entries in a one-per-customer promotion, etc.).
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. Furthermore, violators may be subject to legal action if they have caused harm or losses to us or others (for instance, computer misuse or fraud will be pursued).
Section 13 – Disclaimer of Warranties; Limitation of Liability
Disclaimer of Warranties:
We strive to provide a great experience, but we do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. The Service and all products and services delivered to you through the site are (except as expressly stated by us) provided on an "as is" and "as available" basis, without any representation, warranties, or conditions of any kind, either express or implied. This includes, but is not limited to, implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
· We do not warrant that the results that may be obtained from the use of the Service (for example, the outcome of a card break, or the accuracy of data on the site) will meet your expectations or requirements.
· We do not warrant that any errors in the Service will be corrected immediately, although we will try to address issues as they come to our attention.
· While we take security seriously, we make no warranty that our site or servers are free of viruses or other harmful components, so you should use your own virus protection software.
Limitation of Liability:
To the fullest extent permitted by law, SportsMemorabilia.co.uk Ltd and our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from:
· Your use of any of the Service or any products procured using the Service,
· Any failure or delay in delivery of products,
· Your participation in any card breaks or promotions,
· Any other claim related in any way to your use of the Service or products, including, but not limited to, errors or omissions in any content, loss of your data or content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service.
This includes, without limitation, damages for lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise.
For example:
· We are not liable if a limited-edition product you purchase from us later loses value or does not meet your subjective expectations.
· We are not liable for monetary losses if you feel that a break did not yield a return equal to the price you paid – participating in breaks is at your own risk and meant for entertainment.
· We are not liable for any emotional distress or disappointment resulting from not receiving a desired outcome in a break or missing out on a promotion.
· We are not liable for damages caused by third-party services we don’t control (like a shipping carrier losing a package, though we will help you resolve such issues per our policies).
Exceptions: In some jurisdictions (including the UK), it is not lawful to exclude or limit liability for certain things, such as death or personal injury caused by negligence, or liability for fraud or fraudulent misrepresentation. Nothing in these Terms of Service excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded by law. Additionally, these Terms do not affect any statutory rights you have as a consumer, such as rights relating to the satisfactory quality of products and services.
If you are dissatisfied with the Service or any of these Terms, your sole and exclusive remedy is to discontinue using our site.
Maximum Liability: Where a total exclusion of liability is not permitted by law, and to the extent we are found liable for any claim, our aggregate liability to you for all damages, losses, and causes of action will not exceed the amount you paid us for the product or service in question (for example, the price of the item you ordered, or the entry fee for the break you joined). If your claim does not relate to a specific product, our liability will be limited to £100.00 (GBP). This limitation applies to the maximum extent permitted by applicable law.
Because some states or countries do not allow the exclusion or limitation of incidental or consequential damages, portions of these limitations may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
Section 14 – Indemnification
You agree to indemnify, defend and hold harmless SportsMemorabilia.co.uk Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand (including reasonable attorneys’ fees) made by any third-party due to or arising out of:
· Your breach of these Terms of Service or the documents they incorporate by reference (e.g., any violation of the policies or terms referenced herein),
· Your breach of any law or the rights of a third party (for example, if you violate someone’s intellectual property rights via our site or defame someone in comments),
· Or your misuse of the Service or any products purchased from us.
This means if your actions (or content you post) cause us or others harm, or result in a legal claim against us, you will cover the costs and damages for which we are held responsible, to the extent such indemnification is permitted by law.
We reserve the right to handle our legal defense however we see fit, even if you are indemnifying us, in which case you agree to cooperate with us so we can execute our strategy.
Section 15 – Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable by a court or regulator with jurisdiction, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such a determination shall not affect the validity and enforceability of any other remaining provisions.
In plain language, if one part of these Terms is found invalid, the rest still holds. For example, if a specific limitation of liability is ruled unenforceable, that doesn’t void the entire agreement—only that specific clause would be adjusted or removed, and all other clauses remain in effect.
Section 16 – Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. This means that all provisions of these Terms that should by their nature survive termination (such as limitations of liability, indemnities, governing law, etc.) will remain in effect even if you stop using the site or these Terms are ended.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services and ceasing all use of our site. If you have an account, you can simply stop using it, or contact us to request account deletion.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and deny you access to our Services (or any part thereof). We may also terminate or suspend your account for misconduct (like fraudulent activity, abuse of other customers, etc.). In such a case, you will remain liable for any amounts due up to and including the date of termination; and/or we may take appropriate legal action for any violations or breaches of these Terms.
Termination of these Terms will not limit any rights or remedies we may have at law or in equity in case of breach by the user (meaning we can still sue for damages, etc., if applicable).
Section 17 – Entire Agreement
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service (including the Privacy Policy, Refund & Return Policy, Shipping Policy, Cookie Policy, and any additional terms for special programs) constitute the entire agreement and understanding between you and us, and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. (In other words, just because we wrote these terms doesn’t mean they will automatically be interpreted in our favor if something is unclear; standard rules of contract interpretation will apply.)
You acknowledge that, in agreeing to these Terms, you have not relied on any statement or representation that is not set out in these Terms or referenced documents. Any offer or promotion on the site at a given time is subject to these Terms and not a standalone promise.
Section 18 – Governing Law
These Terms of Service and any separate agreements by which we provide you Services shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. This means that, unless otherwise required by consumer protection laws of your country of residence, any dispute or claim arising out of or relating to these Terms or your use of our site will be resolved under English law.
If you are a consumer in the UK or EU, you may be protected by certain mandatory laws of your country which apply in addition to or instead of some UK laws. These Terms are not intended to deprive you of the protection of those mandatory laws.
Section 19 – Disputes and Jurisdiction
In the event of any dispute or claim between you and SportsMemorabilia.co.uk Ltd arising from your use of the website or these Terms:
· Amicable Resolution: We encourage you to contact us first to seek an amicable resolution. Many concerns can be resolved quickly by reaching out to our customer service team.
· Jurisdiction: If a legal claim does arise, you and we agree that such disputes shall fall under the exclusive jurisdiction of the courts of England and Wales, unless applicable laws provide you the right to bring a dispute in your country of residence (for example, EU consumers may be able to bring claims in their home country).
· Alternative Dispute Resolution: As a UK-based business, we adhere to the requirements regarding Alternative Dispute Resolution (ADR). While we are not bound to use a specific ADR entity, we will provide information on a relevant ADR provider if a dispute remains unresolved and you request it, as per UK consumer law. However, any participation in ADR will be mutually agreed.
Section 20 – Changes to Terms; Contact Information
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes to these Terms constitutes acceptance of those changes.
If we make substantial changes, we may also notify registered users via email or a notice on our homepage.
Contact Information:
Questions about the Terms of Service should be sent to us at hello@sportsmemorabilia.co.uk. You may also write to us at: SportsMemorabilia.co.uk Ltd, Suite 2nd Floor, Cragside House, Heaton Road, Newcastle upon Tyne, NE6 1SE, United Kingdom.