Last Updated: August 11, 2025

SportsMemorabilia.co.uk Ltd is committed to delivering your orders to you in a safe and timely manner. This Shipping Policy outlines how we handle order processing, shipping, delivery, and related matters for both physical products and items from card breaks. By placing an order with us, you agree to the following shipping terms:

Order Processing Time

· Processing Time: Orders for in-stock physical products (such as sealed boxes, supplies, memorabilia, etc.) are typically processed and dispatched within 1–3 business days after your order is placed and payment is confirmed. Business days are Monday through Friday, excluding holidays. We do not guarantee same-day shipping, but we strive to fulfill orders as quickly as possible. If you place an order on a weekend or public holiday, processing will begin on the next working day.

· Break Orders: If you purchase a spot in a live break, the "product" (i.e., the cards you may receive) will not ship immediately because the break must occur first. Breaks are usually scheduled to occur once all spots are sold out. After the break is conducted (live on our streaming platforms), any cards or items you win from that break will be sorted and prepared for shipping. We endeavor to ship out break results promptly, typically within a few days after the break event, but please allow some additional handling time for organizing and packaging break shipments (especially if you have multiple break participations to combine).

· Delays: Occasionally, we might experience high order volumes (for example, during a big sale, product release, or holiday season) or other circumstances (like inventory audits, extreme weather, etc.) that can cause slight delays in processing. If there is a significant delay in processing your order, we will do our best to notify you via email.

Shipping Rates & Methods

· Shipping Charges: Shipping fees are calculated and presented at checkout. We use Shopify’s integrated shipping system to obtain real-time rates from various carriers (Royal Mail, UPS, DHL, FedEx, etc., depending on your location and chosen service). The shipping cost for your order will depend on factors like the destination, weight and dimensions of the package, and the shipping method/service level you select (e.g., standard vs express). You will see the available shipping options and their costs during checkout before you finalize payment.

· Free Shipping: We currently do not offer blanket free shipping on all orders. If we run any free shipping promotions or if certain orders qualify for free shipping (for example, domestic orders over a certain value might qualify, or break cards might ship free under certain conditions), such offers will be clearly indicated on our site or at checkout. Unless explicitly stated, assume that shipping charges apply.

· International Shipping: Yes, we ship internationally. International shipping rates are also calculated at checkout based on the carrier rates. Shipping price is dictated by the carriers via Shopify – we do not add extra handling fees beyond what is shown. If your country is not listed or available at checkout, it may mean we currently cannot ship there or there are restrictions – please contact us if in doubt.

· Shipping Method Selection: During checkout, you may be presented with multiple shipping options (standard, tracked, express courier, etc.). Please choose the option that best suits your needs and budget. Note that not all services provide detailed tracking or fast transit; we recommend using a tracked service for valuable orders for peace of mind. Once you select and pay for a shipping method, we will ship using that method unless we reach out to suggest an adjustment (for example, if a chosen method has an unexpected issue or delay).

Delivery Times

· Domestic (United Kingdom): For UK addresses, standard shipping typically takes about 2–5 business days from the date of dispatch. We usually ship via Royal Mail or another reputable courier for domestic orders. If you choose an expedited service (e.g., Next Day Delivery or Special Delivery), the transit time is usually 1–2 business days after dispatch. Please note that delivery times are estimates provided by the carrier and are not guaranteed, especially during peak periods.

· International: Delivery times for international orders can vary widely:

o Europe: Approximately 5–10 business days with standard services, depending on the country. Express international shipping might reduce this to around 3–5 business days.

o North America (USA/Canada): Typically 7–14 business days with standard post, though customs processing can add delays. Express services often deliver in 3–7 business days.

o Asia, Australia, and Rest of World: Roughly 10–21 business days with standard methods. It can be longer for remote areas. Expedited options might arrive in 5–10 business days.

Keep in mind these are estimates and actual delivery can be affected by factors such as international customs clearance, local postal backlogs, or other logistical delays.

· Tracking: If your chosen shipping method includes tracking, we will provide you with a tracking number in your shipping confirmation email. You can use this number on the carrier’s website to monitor your shipment’s progress. Please allow a few hours (or up to a full business day in some cases) after receiving the tracking number for the carrier’s system to update with movement. If you have trouble with tracking or didn’t receive a tracking number when you expected one, contact us and we’ll assist you.

· Untracked Mail: If you selected a low-cost untracked international mail option (when available), please be aware that we won’t have detailed tracking once it leaves the UK, and delivery could take a few weeks. We generally advise against untracked shipping for valuable orders. Choosing untracked shipping is at the customer’s risk.

International Customs, Duties & Taxes

· Customs & Import Duties: All international orders (outside the UK) may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are typically collected by the carrier upon delivery and are the responsibility of the recipient (customer) to pay. We do not collect or include these fees in your order, since they are determined by your local authorities.

· Value Declaration: We are required by law to declare the actual value of the merchandise on any customs form and to accurately describe the contents. We cannot mark packages as "gift" or undervalue the items to avoid customs charges, so please do not ask us to do so.

· Customs Delays: Occasionally, international packages can be held by customs for inspection which might delay delivery. Unfortunately, we have no control over these government processes. We find that most packages clear customs within a few days, but if your package seems delayed in customs (as per tracking information), you may wish to contact your country’s customs office for more information. We will assist if we can, but often only the recipient can inquire locally.

Shipping for Card Breaks

SportsMemorabilia.co.uk Ltd offers card break services where customers buy spots to receive cards from a group break. Shipping for break results works a bit differently:

· Combined Shipping for Breaks: If you participate in multiple breaks or purchase multiple spots over a short period, we will typically combine your cards into one shipment to save on shipping costs and ensure efficiency. In many cases, especially for our UK customers, we offer free or flat-rate shipping for break hits (since break participants already pay for the break). If there is a separate shipping fee for break results, we will make that clear (some break spots might include the shipping in the price, or we might charge shipping separately when you request your cards).

· Shipping Request System: (If applicable) We may operate a "ship on request" system for break hits. This means we can hold your cards from breaks safely for a period of time (to allow you to join multiple breaks and then ship everything together). International customers often prefer this to save on multiple shipping fees. If we use this system, you would need to notify us (via a "Request Shipping" button on our site or by contacting customer service) when you are ready for your accumulated break cards to be shipped. We will then invoice any due shipping fee (if not already paid) and send out your package. We will not send your break cards until you request the shipment or until a certain holding period has elapsed. This policy is intended to help customers save money and is entirely optional.

· Domestic Break Shipping: For UK customers, we often provide free shipping for cards pulled in breaks as a customer courtesy. If any exceptions apply (for extremely large quantities of base cards, for example), we’ll let you know in the break description. Otherwise, UK break participants can expect their cards delivered at no additional shipping charge once they request shipping or at designated shipping periods.

International Break Shipping Fees: As our international customers know, shipping overseas can be costly. We strive to keep this fair by either charging a flat fee per combined shipment or actual postage cost. We may cap the shipping fee per shipment so you can accumulate a lot of cards in one package. For example, we might charge a flat £12 for international shipping of break cards regardless of how many breaks you join, if shipped together (this is just an example – refer to actual current policy on our site). We will communicate our break shipping fee structure clearly to break customers.

Packaging

We take great care in packaging your items:

· Protection: Trading cards are typically shipped protected – hits and high-value cards are put in sleeves and top loaders or cardholders; multiple cards may be team-bagged; and everything is packed securely with padding so they don’t get damaged in transit. Sealed boxes are packed in sturdy boxes with cushioning to protect the corners. Memorabilia and larger items are also appropriately packed.

· Shipping Box/Envelope: Smaller orders might ship in padded envelopes (jiffy bags) or rigid mailers, whereas larger orders go in corrugated boxes. We balance keeping shipping affordable with ensuring protection.

· Consolidation: If you order multiple items at once, we will usually ship them together in one package. If for some reason items need to be shipped separately (perhaps due to stock location differences or a pre-order item vs in-stock item), we will inform you.

Risk of Loss

All purchases of physical goods are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. However, under consumer law in many jurisdictions (including the UK), the seller may retain some responsibility until the goods are delivered to the consumer. Therefore:

· We will assist you in dealing with the carrier if a package is lost or damaged in transit.

· If a tracked package is marked as delivered but you did not receive it, please first check around your property and with neighbors, and contact the carrier. Then inform us – we will try to help by filing an inquiry with the carrier.

· In the event of confirmed loss or damage in transit, we will work with you to make it right, which may include sending a replacement (if available) or issuing a refund, and we will handle the claim with the courier. Keep in mind the investigation process can take some time with shipping companies.

Once delivery is confirmed (the package is marked delivered to the address you provided), responsibility shifts to you. Ensure you provide a safe and correct delivery address. We are not responsible for theft of packages after delivery (e.g., if a package is left on a doorstep and then taken by someone else) – consider shipping to a secure location if this is a concern, or request signature confirmation for valuable orders (contact us if you want to add this service and it’s not offered by default).

Address Accuracy

Please double-check your shipping address at checkout:

· We will ship to the exact address provided by you. Typos or missing details (apartment number, postal code) can result in misdelivery. We cannot be responsible for packages delivered incorrectly or lost due to incorrect or incomplete addresses provided by the customer.

· If you realize after ordering that there’s a mistake in the address, contact us immediately at hello@sportsmemorabilia.co.uk. We can often correct it before dispatch if you notify us quickly. Once shipped, we cannot reroute packages.

· If an order is returned to us due to an address issue (e.g., "unknown address" or "undeliverable as addressed"), we will contact you for an updated address and reshipment. Additional shipping charges may apply for resending the package if the error was not on our part.

Shipping Restrictions

· P.O. Boxes: Some couriers (like DHL, UPS) will not deliver to P.O. Box addresses. If you use a P.O. Box, we might ship via a postal service that can deliver to it (e.g., Royal Mail/USPS). For high-value orders, we may require a physical address for security and signature purposes.

· Restricted Items: If any of our products have shipping restrictions (for instance, aerosol products or batteries cannot be sent by air, or some memorabilia with organic materials might have customs restrictions), such notes will be on the product page. We reserve the right to cancel orders for items that cannot legally or safely be shipped to your location.

· Country Restrictions: Due to insurance or legal reasons, we might not ship to certain countries. If we can’t ship to your country, you should not be able to select it at checkout. If an order comes through to a country we do not serve, we will have to cancel and refund the order.

Local Pickup

(Currently, we do not offer local in-person pickup, as we are an online-only operation. Should this change in the future, we will update this section with details on any local pickup options or collection points.)

Delivery Issues

If you experience any issues with delivery (delay, no-show, tracking anomaly, etc.), please reach out to us. We have more experience dealing with couriers and might be able to provide guidance:

· If your delivery is delayed beyond the expected timeframe, check the tracking info. Often packages are held at the local post office if a delivery attempt was missed. It might be awaiting your pickup or a reschedule. If tracking hasn’t updated in a while, let us know.

· If tracking shows “delivered” but you did not receive it: first, verify the address on the order confirmation was correct. Check if someone else at your household or a neighbor accepted it on your behalf. If still nothing, contact the carrier (some carriers have GPS or proof of delivery info). Then inform us so we are aware; while we cannot immediately reship free of charge in cases of confirmed delivery, we will try to assist in investigating. If it appears to be lost/stolen, we handle on a case-by-case basis.

· Damaged package: If your order arrives and the packaging or the item is clearly damaged, please document it (take photos of the box and the item) and contact us right away. We will work on a resolution, which may involve filing a claim with the carrier and sending a replacement or refund. Please retain all packaging materials and the damaged item until we give the okay, as the carrier might need to inspect them.

Questions or Contact

If you have any questions about our Shipping Policy, or special requests (e.g., you need an item by a certain date, or want to upgrade shipping after ordering), please contact us at hello@sportsmemorabilia.co.uk. We will do our best to accommodate your needs.

Thank you for shopping with SportsMemorabilia.co.uk Ltd. We appreciate your business and will do everything we can to ensure your items get to you swiftly and safely!