Last Updated: August 11, 2025

At SportsMemorabilia.co.uk, customer satisfaction is important to us. However, due to the nature of our products (especially collectible items and card breaks), we have a limited returns policy. Please read the following carefully to understand what is and isn’t eligible for return or refund.

All Sales Are Final (General Policy)

All sales are considered final. Once you have purchased an item or a spot in a break, that purchase is binding. We do not accept returns or offer refunds for most products, except under specific conditions outlined below. This policy is designed to protect the integrity of collectible items and the nature of our break services.

Non-Returnable Items and Services

The following items cannot be returned or refunded (except if defective or required by law):

· Card Break Purchases: When you buy into a card break (also known as a group break or box break), you are purchasing the chance to receive cards or items from that break. There is no guarantee that you will receive any particular card, or any card at all, in a break – it is a game of chance. By purchasing a break spot, you acknowledge that you may not get anything in return if luck doesn’t favor you. No refunds or returns will be provided on break entries once the break is confirmed, regardless of the outcome (even if you do not "hit" a card). All break sales are final.

· Opened or Unsealed Products: We do not accept returns on any products that have been opened, unsealed, used, or tampered with. This includes unsealed trading card packs/boxes, or any collectible product where the seal is broken. Collectibles and trading card products derive their value from being factory-sealed and untampered; once opened, we cannot verify their integrity or resell them as new. For this reason, opened products are not eligible for return for refund or exchange (unless the item is found to be defective or not as described, in which case please contact us – see "Defective or Incorrect Items" below).

· Single Cards & Memorabilia: We do not accept returns on single trading cards, autographed memorabilia, or similar one-of-a-kind items once they have been delivered. These items are unique, and their condition and value can be affected by handling. When you purchase a single card or memorabilia item, the sale is final (again, barring any authenticity issues or damage not described – see below).

· Digital Content or Gift Cards: (If applicable) Digital products, downloadable content, or gift card purchases are typically non-refundable once delivered via email or download.

Any Other Item Not in Original Condition: Any item that is returned to us in a used condition, missing parts, or not in its original packaging (if it was sold as a sealed product) will not be eligible for a full refund. We reserve the right to decline the return or to deduct a restocking fee or value reduction for items that show signs of use or handling.

Eligible Returns (Sealed Products)

We will consider returns or exchanges only for sealed, unopened physical products (such as sealed boxes of trading cards or unopened merchandise) under the following conditions:

· Unopened and Untampered: The item must be in its original, factory-sealed condition with all seals, shrink-wrap, or packaging intact. We must be confident that the product has not been opened or tampered with in any way. For example, if you purchased a sealed box of cards or an accessory in packaging, it must be returned in the same condition you received it.

· Timeframe: You must contact us to request a return within 14 days of receiving the product. This 14-day window is in line with UK consumer protection regulations for distance selling. After 14 days from delivery, we generally will not accept return requests for change of mind or buyer’s remorse. (Note: This does not limit your rights regarding faulty items, which can be reported beyond 14 days if a defect becomes apparent – see below.)

· Proof of Purchase: Returns will only be accepted for items purchased directly from our website. You will need to provide proof of purchase (e.g., your order number, receipt, or confirmation email) when requesting a return. If you received the item as a gift, please provide the purchaser’s details or order information.

· Return Authorization: Before sending any item back, you must contact our customer support and obtain a return authorization (RMA). Unauthorized returns (items sent back to us without prior approval) may not be accepted. Please email us at hello@sportsmemorabilia.co.uk with your order details and reason for return, and we will instruct you on next steps if the return is approved.

· Condition Upon Return: To qualify for a refund, the returned item must arrive back to us in the same condition it was sent out – unopened, unused, and with all original contents (instruction manuals, certificates of authenticity, bonus items, etc., if any) and original packaging. We reserve the right to inspect the returned product. If the item shows signs of opening or tampering, or if components are missing, we will reject the return and no refund will be issued (and the item may be shipped back to you at your expense).

Return Shipping

Unless the return is due to our error or a defective product (see below), you will be responsible for paying the shipping costs for returning any item. We recommend using a trackable shipping service and purchasing shipping insurance for high-value items. We cannot guarantee that we will receive your returned item, and we cannot issue a refund for a return we never receive. If return shipping is expensive, we understand this is a consideration when deciding to return an item, but those costs are the responsibility of the customer for discretionary returns.

Original shipping costs (the cost you initially paid to have the product delivered to you) are generally non-refundable for change-of-mind returns. If you receive a refund for an approved return, it will typically cover only the price of the item and applicable taxes, not the original shipping fee. (If the return is due to a mistake on our end or a faulty item, we will cover or refund shipping as appropriate.)

Processing of Refunds

Once your authorized return is received and inspected by us, we will send you an email notification of receipt. We will also inform you of the approval or rejection of your refund:

· If approved, we will process the refund to your original method of payment. Please allow a certain amount of days for the refund to be credited. Credit card refunds can take 5–10 business days to appear on your statement, depending on your bank or card issuer. If you used an alternative payment method (PayPal, etc.), processing times may vary.

· If your return is not approved because the item was not eligible (e.g., we found it was opened or not in original condition), we will notify you of the denial. In that case, we can return the item to you (you may need to pay for the re-shipment), or we may offer a partial refund at our discretion (for example, if the item can be resold used, we might offer a refund minus a reduction for diminished value). The exact action will be discussed with you.

Please note that refunds can only be issued to the original payment source. If that account is closed or card expired, let us know; we may need to find an alternative solution (store credit, etc.).

Defective, Damaged, or Incorrect Items

We stand behind the quality and authenticity of our products. If you receive an item that is defective, damaged in transit, or not as described/incorrect, please contact us immediately (within 7 days of delivery, if possible) at hello@sportsmemorabilia.co.uk so we can assist you.

For damaged/defective/incorrect items, we will generally:

· Arrange a Replacement or Refund: Depending on the situation, we will either provide a replacement of the same item (if available) or offer you a full refund. In the case of unique items (like a one-of-a-kind signed memorabilia or a specific trading card), a replacement may not be possible, so a refund or store credit will be offered.

· Return or Evidence: We may ask for evidence of the issue (for example, photographs of the damage or a description of the defect). In some cases, we will provide you with a prepaid return label to send the item back to us for inspection. For minor issues, we might not require a return. Our team will advise on the best course of action once you report the problem.

If an item arrived damaged due to shipping, please retain all packaging materials and the item itself until we resolve the claim. We may need the packaging to pursue a claim with the shipping carrier.

Note: This defective/incorrect item policy is separate from our standard change-of-mind return policy. If the fault lies with us or the product (e.g., manufacturing defect, wrong item sent), we will make it right at our expense. This is in accordance with your statutory rights as a consumer.

Order Cancellations

Order Cancellation by Customer: Once an order is placed on our website, it enters our system for processing very quickly. If you realize you need to cancel or modify an order, please contact us immediately. We will do our best to accommodate, but we cannot guarantee that a cancellation request can be honored if the order has already been processed or shipped. In particular, once a card break slot is purchased and the break is scheduled/filled, cancellation is not possible (as other participants are relying on all spots being filled).

For physical product orders that have not yet shipped: if we manage to catch your cancellation request in time and halt the shipment, we can cancel the order and issue a refund. If the item has already shipped out, then the order cannot be canceled – you may, however, return the item (if eligible under this policy) once it arrives.

Order Cancellation by Us: We reserve the right to cancel an order in certain situations, such as:

· The product is out of stock or unavailable (e.g., inventory error).

· We suspect an order is fraudulent or unauthorized.

· There was an error in pricing or product description at the time of order.

· For card breaks: if a break does not fill all required spots in a reasonable time or if a scheduled break must be cancelled due to unforeseen circumstances, we will cancel and refund affected orders for that break.

If we cancel your order, we will notify you as soon as possible and provide a full refund of any amount charged.

Exchanges

Because of the collectible nature of our products, we do not typically offer direct exchanges (swapping one item for another). If you purchased the wrong item by mistake or wish to exchange a sealed item for a different one, the simplest approach is:

1. Return the original item (if it meets the return eligibility above) for a refund.

2. Place a new order for the desired item.

This ensures clear tracking of inventory and payment. Please note that the new desired item could sell out in the meantime, so you may want to purchase it first before returning the other, or contact us for advice.

Summary of Key Points

· Break Spots: No refunds, no returns – outcome is based on chance, and purchasing a spot confirms your acceptance of that risk.

· Sealed Products: Returnable within 14 days of delivery only if unopened and in original condition (contact us first for approval).

· Opened/Used Items: Not returnable (except in case of defect or our error).

· Defective/Not as Described: We will fix it – contact us for replacement or refund.

· Contact Us First: Always reach out to our support before sending a return. We’re here to help and will guide you through the process.

Your Statutory Rights

Nothing in this Refund & Return Policy is intended to limit or exclude any legal rights you have under applicable consumer laws. If the law grants you additional rights or remedies (for instance, the UK Consumer Rights Act 2015 provides rights regarding product quality and fitness for purpose), those rights are not affected by our policy. We aim to comply with all relevant laws and to treat our customers fairly.

If you have questions about our return policy or need clarification on any point, please contact us at hello@sportsmemorabilia.co.uk. We appreciate your understanding of these policies, which help us maintain product integrity and fair service for all customers.